@Mike_Procopio
Please inform us of the current situation officially as a company, not in individual replies.
For example, I would prefer to have the company report current information in the Announcements category and keep us updated on the status of the response.
https://www.googlecloudcommunity.com/gc/Announcements/bd-p/appsheet-announcements
5 Likes
This is happening in the consecutive two weeks serious outage of the App, and we have to admit this is a breach of SLA. Please make sure to provide us the full investigation report to clarify the root cause and also place the corrective actions to avoid the same issue reoccurrances.
@Mike_Procopio
2 Likes
Yep facing this issue. Very slow when syncing or saving.
Hi @Mike_Procopio , Appsheet has been down for more than 3 hours in India, all our business flows are affected. None of our staff are able to use the apps.
Can you please provide us an ETA?
we’re having the same problem
@Mike_Procopio App Sheet still very slow (HK) , cannot do business … any ETA the issue can fix ?
here In India also , It takes triple time top load the same app.
have same issue. too slow for syncing. And saving in editor is also too slow
Any update? We’re stuck in the middle of our working hours (in India)!
Because of this, we’re currently making the manual paper invoices! The burden is continuously increasing!!
Hi @Mike_Procopio any update regarding on this issue? It’s almost 4 hours from the outage? We need to have an update or advise so we can have contingency plans on our end. Thank you.
There’s been a lot of delays in recent days
We are too facing from India, still syncing issue not yet fixed?
UPDATE 11:46 AM PT - U.S. Pacific Time
Hello everyone. AppSheet continues to experience high sync and homepage load latencies. I recognize this is is a significant impact to your applications and I recognize that it is peak business hours in many affected areas. I apologize for the impact that this has had to your business operations.
We have been investigating this issue for several hours and are actively deploying mitigations to our server infrastructure. These take time to take effect, and our graphs and metrics indicate that the system has not yet recovered.
My self and multiple other infrastructure engineers are actively working on this issue. I am working to get the GCP Cloud Status Dashboard updated to correctly reflect the service interruption.
Although the symptom appears the same as the July 4 incident (which also saw high sync latencies), our initial triage indicates that the underlying root cause is different. While in that case, it was a matter of scaling up additional capacity, in this case, the capacity is there but the server processes themselves are unhealthy. In other words, encountering conditions that prevent them from fulfilling client requests within reasonable latencies.
I understand and validate the frustration felt from a service outage in this regard. I’ve heard the request for a transparent post mortem, and we will work to provide that in the coming days, once we understand the root cause. This includes remediations to prevent a similar occurrence in the future.
I am actively working on the problem here with team members. I will post a follow-up in an hour, at 12:55 AM PT (US Pacific Time).
Mike Procopio
3 Likes
Same in Philippines! I hope they resolve soon..
1 Like
I suggest that you open the new official thread and pin that to show in the top of the list so that everyone can find your update easily.
3 Likes
So glad to know I am not the only one. Was almost losing my sanity trying out different things to improve the performance 
Hi @Mike_Procopio it’s a peak business hours. Can we have atleast an ETA for your mitigation process to take effect? This will take a huge impact on our end. We need to have an option for us to make a contingency plan in a timely manner. Thanks!