Appsheet is loading slowly today?

[jeremy_tran1]

Thanks. any update for us ? we have 30k users im​pacted today.

[Mazar]

Hi,

Please update on this ..

[Mike_Procopio]

Hello everyone, thank you for your patience while the AppSheet engineering team addressed the issue.

Following up on @isdal 's note above, the issue was addressed at approximately 01:30 PT on 04-Jul-2023. Server performance and sync times returned to nominal levels at that time.

We apologize for the period of reduced performance, and are following up internally to investigate root cause and prevent similar occurrences in the future.

Mike Procopio

[jeremy_tran1]

thanks m​ike - confirm​ed from​ our side.

[anonymous]

That right

[Mike_Procopio]

Thank you for confirming, Jeremy, I appreciate that.

[takuya_miyai]

Hi @Mike_Procopio

This is an obvious fault and needs to be reported to the user.
Where will this be published?

I understand that this is verified within Google, but doesn’t this always end up being an internal Google conversation? I feel like you always avoid disclosing information to users.

Also Once again, GCP Service Health did not do its part regarding this outage.
If nothing is reported, could you please remove AppSheet from GCP Service Health as it will only cause confusion to users?

https://status.cloud.google.com/products/FWjKi5U7KX4FUUPThHAJ/history

@zito
@Roderick
@devingu

@Koichi_Tsuji

[hien_nguyen]

Hi Isdal,

Today Appsheet still run slowly, beside that I see the website https://www.googlecloudcommunity.com/ is

working slowly too.

[takuya_miyai]

@Mike_Procopio @zito @devingu @Roderick

After all, will it end with another in-house Google meeting this time?

Is it AppSheet’s support quality that a report of an outage that has affected so many users ends with a mere comment on a QA topic?

This is an unthinkable state of affairs for a normal SaaS or PaaS.
I am reminded of Praveen’s post again with this outage response.

https://medium.com/@pravse/the-maze-is-in-the-mouse-980c57cfd61a

To tell you the truth, I don’t want to leave any comments that would be contentious with you guys.
The service you guys are producing, AppSheet, is definitely a great one. I strongly respect it.

Unfortunately, however, I must say that you are lacking in operating from a user perspective.
Don’t forget that there are partners supporting each local AppSheet user company.
I just want to prevent them from leaving AppSheet without any comment.

@Koichi_Tsuji

[hien_nguyen]

Hi @Mike_Procopio @isdal

Appsheet continuously loading slowly today. Did you have any updates from last Sunday?

Please check and fix it asap.

Thanks

[T_I_Phong]

Now, AppSheet is running too slowly.

[Tuan_Anh_Bui]

i can’t sync my app. it’s too slowly

[Steven_Aung]

I’m start having following error

Unable to refresh credentials for …

Seems like server wide issue. Please fix it asap.

[Ebe_Gabitanan]

Following on this post!

[Koichi_Tsuji]

Yeah, it is too slow, the issue is happening once again sadly… x.x.

@devingu

@isdal

@Mike_Procopio

[Thanyawat]

appsheet is very slow and frequent (Thailand)

[takuya_miyai]

And again, the GCP dashboard does not help.

https://status.cloud.google.com/

https://status.cloud.google.com/products/FWjKi5U7KX4FUUPThHAJ/history

@Mike_Procopio
@Roderick

[yayasantlbp]

We have same problem in indonesia…

[AleksiAlkio]

I escalated this to devs..

[bmpoweravn]

Same here again in PH