Appsheet connection with dynamo DB not working anymore

AppSheet AppSheet Q&A
1

Hello everyone,

there seems to be a connection issue with dynamo db and appsheet. Myself and other users are seeing the same error:

Error creating app

Client error (status: 400) for /api/template/createApp

There was an error creating your app. Please try again or take a look at our templates to get started.

are you able to replicate this same issue?

I have been in contact with appsheet support and they seem not to be able to answer to what is happening, yet replicating this issue and providing the same responses. I would then suggest to remove this option as a connection if it does not work anymore (?)

thank you for your feedback.

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Attn @Adam-google

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Hello @captainjack, Can you please provide the support ticket number so that I can follow up with the engineering team and help get this resolved for you as quickly as possible.

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4

Thank you for the help!

This is the number: 5-5098000040220

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5

Thank you so much for sharing the ticket number. The issue is still under investigation and it has been further escalated with utmost priority! I will keep you posted on further updates.

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6

Hello @captainjack, You would have to purchase an AppSheet Enterprise Plus subscription to use AWS DynamoDB as a data integration source. Refer to the below link for more information.

Thank you so much, I hope it helps!

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7

Thank you for your quick response.

So this was changed I imagine recently? Since the connection with my free account was working previously (circa 2-3 months ago)?

I am seeing the same error though in my work account where we have an enterprise plus account so I do not think this is the explanation.

Thank you in advance for your help!

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8

I appreciate the additional information you have provided. I will ensure you are kept informed of any further developments as they arise.

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hello again. An update on this topic?

Is it possible that this removal of dynamoDB was blocked for all licenses accidentally so enterprise plus accounts too? I assume the change of dynamoDB to enterprise plus accounts only was recent.

thank you in advance for any information you can provide.

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Hello @captainjack, I am sorry I do not have any more updates yet. The issue is still under investigation and it needs additional logging in place (which will require a deployment) to investigate further. I will keep you informed about any further developments.

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Hello @captainjack, the Engineering team is actively working on a fix. I will provide the updates soon
Thank you!

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12

Hello @captainjack,

I just received a notice that the issue has been fixed.

Please validate and let us know.

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