Approved but cannot enable Google Business Profile API – fails to load every time

Google Cloud Integration Services
1

Here is my issue…
I received official approval to use the Google Business Profile API via email from the Google GBP API team. However, whenever I try to enable the API from within the Cloud Console, I encounter the following error message:

“Failed to load. There was an error while loading /apis/library/businessprofile.googleapis.com?inv=…&project=review-relay-integration”

This happens every time I try to load the API library, across multiple browsers and sessions.

What I tried so far is below…

  • My project is approved for the Google Business Profile API.
  • Billing is active and properly linked to the project.
  • I am the project owner and have assigned Editor IAM role to a secondary user.
  • OAuth client and secret are configured.
  • API access was requested and approved as per Google’s process.
  • This issue persists even after several days of retrying.

Screenshots that I attached…

Can someone from Google or the community help me identify what might be causing this persistent failure to load the API? Is there a backend flag that has not propagated properly, or do I need access enabled at a different level? I am new to the platform, so it is not allowing me to sign up for support or create a ticket, that I can see.

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Thank you.

2

Hello @Jim_Boswell,

I’m not a Google Business user but I’m familiar with GCP APIs.

I see that the API url contains inv=xxx which may mean invitation. You seems to have received the email during June. So my guess is that the invitation link / code have expired. Can you reach the page with the “enable” button ?

Can you confirm to us that you did try to go the the Google Cloud Console and search for Google Business Profile API without success ? If not, you may find it that way.

Also, I invite you to check the API Prerequisites and the Basic Setup to see if I you can find something useful to sort this out. Especially at the “Enable the APIs” part because it seems that there are multiple APIs and not just one.

That said, you may try with the CLI: gcloud services enable businessprofile.googleapis.com. The command return and/or error message could be interesting.

Last, if nothing help, I would try to re apply to access the API.

1 Like
3

Leo,

I took your suggestion and reapplied. I am truly appreciative that you took the time to think about this. Many thanks.

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