We have 3 separate projects hosting each environment instance (production, uat, dev). Is there a more consistent/faster way to migrate besides having to manually configure each instance?
Note: This is for CCAIP integration, not the virtual agent for Dialogflow.
Thank you~
You can use CCAIP as an API to create a CI/CD Pipeline.
But we need to check all necessary export and import endpoint logic.
Hey,
Hope you’re keeping well.
For CCAI Platform (CCAI-P) or CCaaS integrations across multiple projects, the most consistent approach is to use Infrastructure as Code with Terraform or Deployment Manager to define your configuration once and deploy it to each environment. This lets you version control agent settings, routing profiles, and integration parameters, then apply them to dev, UAT, and prod without manual clicks. If the API supports your configuration type, you can also script exports and imports via the CCAI Platform REST APIs or gcloud commands to automate environment sync. This way you ensure parity and reduce human error when promoting changes.
Thanks and regards,
Taz
@iTazB @Yash-Kavaiya Part of the issue with the CCAIP REST APIs seem to be that only GET requests are available. There is no post or patch requests unless I’m missing it in the documentation. I’ve looked through each page in the API and references documentation.
Is there a more comprehensive reference sheet that one of you can provide?