Hi All, We are working on a requirement where we would like to use voice bot/IVR to allow customers to say their passcode (alphanumeric) for account verification. Here is the question - So passwords like (below) won’t be an issue in Dialogflow CX to recognize? Will it know how to decipher these (E…

Hi Deepakgcp , Welcome to the Google Cloud Community! Here are some suggestions for the best approaches: It is recommended to use the Prebuilt Alphanumeric Collection Component, which is specifically designed to guide users in spelling out characters (e.g., ‘A as in Apple’) and provides built-in …

I had the same issue and fixed it by passing the alphanumeric input through speech recognition instead of expecting DTMF. In a (URL Removed by Staff) setup, it’s easier to handle spoken letters and numbers this way, and I just used a prompt explaining how the user should say the code—like “say each …

Alphanumeric inputs in IVR

Google Cloud Build with AI Conversational Agents (Dialogflow CX)

Deepakgcp July 3, 2025, 11:41am 3

Hi @nikacalupas

Thank you for your inputs. Let me try these and I’ll update you.

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Alphanumeric inputs in IVR

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