Sorry to say, but it looks to us (users) that the problem (less quality of support service of Google) is not coming from less resources, but it’s from knowledges and skills who deal with the tickets. It is perfectly clear that support desk personnel has no knowledge’s about this fantastic platform. So talking to support desk would never solve any issues. I suspended to post new support ticket to the support desk as it never going to be solved. Probably I’m not the only one
2 Likes
Once again, sorry to say the old story (before Google time). Once the AppSheet gets more popular and this (ex) community for AppSheet got active and the community member reached to 10,000 members, the support desk was manned by two mans alone (Steve & Aleksi) to deal with those number of tickets and questions. They worked perfectly, as they have full knowledge over this fantastic platforms and eager to help others.
Those points are simply lacking from Google, while I dont hope they do understand what we mean.
1 Like
For community, we will keep you posted on any potential changes/improvements we might make in the next year. For support, we already have Aleksi consult most of complex cases for the last 6 months and we are going to continue making changes along the way throughout 2025. Please stay tuned.
3 Likes
you must really improve the level of the support services (for the last years, it was committed, but we see no improvement at all.) otherwise, your words would simply bring us another disappointment and Google may lose the trust further.
1 Like
Yep, we’ve heard that before, multiple times. Never amounted to anything. I do not believe you.
1 Like
I dont think this is not a story for my country (Japan) alone. Once someone say, " we do better and best for users". And afterwards, the users feels actually no improvement or comfort, then we gets disappointed and depressed. Not trust such a word from the platformer.
AppSheet team, you guys are at the critical moment now…
Just ask your own AI (Gemini) to evaluate this community post.
Even asking AI, it should be 1) Negative comments 2) Only bugs reports 3) repeated question from those who does not search the old posts..
Sadly the post thrown this community is not positive and productive at all. Hence, I only use this community to report the OBVIOUS bugs to call for corrective action from Google. For that sense, it is useful.
2 Likes
If this is true it shouldn’t have taken 14 different messages and followups and 4 months. You guys should focus on efficiency. Spotting an intended behaviour that too after 4 months is totally inefficient.
We all work in with and for corporates. We deal with customers too. We resolve highly complex sophisticated issues much much quicker. This is not at all about size of team to be honest. This case and many other case is clearly about incompetence.
1 Like
I have already shifted 50% of my work and future developments away from AppSheet. After a busy period, a client got back to me after several months, prompting me to revisit this issue.
Including me and other already departed community members of appsheet we can connect this concept known as Chaos Theory, introduced by mathematician Edward Norton. Within this theory lies the Butterfly Effect, which suggests that small actions can have far-reaching consequences and can result in large differences in a later state.. AppSheet’s actions exhibit a similar butterfly effect, with both positive and negative outcomes compounding over time.
These negatives will compound. One person like me and hundreds of others will decide to move away from appsheet.
It will be a good read: https://www.perplexity.ai/search/https-www-googlecloudcommunity-6DNeX0YqReOkR4YxEkYVAQ#1
A real-life example of this theory can be seen in the decline of AppSheet:
This Images below shows how a once-strong leader with a solid strategy and market presence has gradually declined over four years, eventually falling behind platforms like Zoho.
@devingu
3 Likes
To what? I’m definitely open to switching.
3 Likes
I have transitioned from developing everything in a single location, such as Appsheet, to more dynamic approaches. I utilize Node.js for automations, AI integration and custom interface etc.. I dedicate about 20% of my time to Salesforce development and design (I’m not a fan of Salesforce— the requirements came along). Apart from that, I’m learning Appsmith and Retool.
2 Likes
@Rifad
Nice.
I too would like to wrap Google Map API and Gemini API with AppSheet to create more sophisticated apps, instead of completing with AppSheet.
Google’s APIs are highly functional but challenging for citizen developers to use.
I would like to make that easier to use with AppSheet.
To do so, however, I feel AppSheet needs to improve its support and stability.
1 Like
Backendless has just made their Pro version into a free community edition as well with the caveat that you run it on a single server. I have been looking at Appsmith as well as Backendless. Both have a ROADMAP!
2 Likes
@devingu JUST WANTED TO ASK IF YOU GUYS REALLY SERIOUS ? It’s not just about this ticket; we receive copy-pasted responses for months. What is the specialist actually doing? Is the person handling this truly fit for their job if it takes them so long to respond? We’re running a business, and this is unacceptable. I can’t believe this is happening with Google.
1 Like
Do you think its right business practice ?
Thank you so much. I’m glad to know that.
1 Like