It has been 115 days since this ticket was initiated. Does anybody know how to speak with a supervisor or escalation team member directly?
Only 2 enterprise licenses were needed when I contacted (PII Removed by Staff)
All other licenses were not needed. We were sold 40 licenses when we only needed 2.
We need to be reimbursed for the excessive charges we have received since we opened this ticket and to have 38 licenses removed. I’ve emailed nearly every day for 115 days.
Are you the person on the main AppSheet account?
Be aware that certain features - especially in Enterprise accounts - require a minimum number of licenses. I have seen 10 as the minimum for some features. Others, may require a higher minimum.
Also, pricing in Enterprise accounts is often negotiated so that per license cost is cheaper for larger number of license purchases. If that was the case for your organization, it may be that should you change to the minimum required licenses (assuming a minimum is required), the cost per license will increase. Just an FYI to be aware of!
Having said all that…AppSheet Sales has been notoriously difficult to get ahold of - even in circumstances when a customer wishes to purchase into an Enterprise account with a large number of licenses. We don’t know the reason why.
Google seems exceptionally difficult to do business with.