Your app is blocked because a plan update is needed

AppSheet AppSheet Q&A
1

@Jose_Arteaga @Steve

Hi, I’m running into what looks like the same support-routing bug flagged above, plus a billing sync issue on top of it. Hoping to get this resolved.

App ID: CocacolaSOC-22205102

The app is blocked with:
“Unable to fetch app definition. Your app is blocked because a plan update is needed. You can update your plan in the Account page.”

But:

  • Billing tab shows AppSheet Publisher Pro ($50/app/month) active for this app
  • App Info tab for this app also shows Publisher Pro as the required plan, matching what I paid for
  • Top-left account indicator still shows “Free”
  • Signed out and back in, no change

On top of that, I can’t even get a ticket in through the normal channel. Went to AppSheet Help , scrolled to the bottom, there’s no “Contact us” box there for me right now, so I couldn’t get to the chat/email step at all.

This is a live app used daily by field staff on an active client campaign, so it’s a real problem every day it stays down. Can someone take a look at the account directly or point me to a channel that’s actually working right now?

App ID again for reference: CocacolaSOC-22205102

Thanks.

2

Following up: this is now 9 hours with no response and the app is still fully down. It’s a live client campaign app in active daily use by field staff, so every hour it’s blocked is lost data collection for the client. App ID again: CocacolaSOC-22205102. Would appreciate any update on status.

3

Update: this has been resolved, app is loading and functional again. Thanks for the help.

4

@Daniel_O, were you able to contact Support, or did the problem fix itself?

5

Hi @Steve, it actually fixed itself, I didn’t end up getting through to Support before it resolved. App is loading and functioning normally now. Thanks for checking in.

6

Hello @Daniel_O,

My apologies for not responding sooner, I’m glad it is working fine now.

Please note that in the Community’s business hours are only Mon-Fri, however AppSheet support is available 24x7.

Best Regards