At around 1pm eastern time today, I received a call from a client mentioning apps could not be accessed. One key table was immediately visible in the error as not being accessible and after several attempts to get a new file uploaded it finally got saved and we were able to jumpstart the app back up. In troubleshooting the other apps I found loss in GDrive connectivity errors for “all” of the other tables as well. Was there an outage/issue reported with Google Drive today around 1pm?
We sent a critical support request earlier and Shweta responded right away but we were able to get the 1st set of apps up and running before he responded. I’ve not been able to contact him since the initial inquiry.
Did you by chance experience the disappearance of directory folders? I have quite a few email templates in the apps and my “Content” folder is missing but the app is currently functioning. Does appsheet maintain the templates on it’s servers? The folders I’m missing (about 8 still missing - had to recreate some) did not appear in Trash. Is it possible they’re hidden? Interested in your scenario as this has never happened. Major client disruption.
Some of the error messages seemed related to an automation’s file creation task, so I did happen to spot check GDrive folders, but didn’t notice anything unexpected. To be clear, I don’t have the folders in question connected as file tables to the app.
Here’s an illustrative example of one of the errors that appeared multiple times in the span of several minutes.
Error: Data table ‘Messages’ is not accessible due to: Google drive Internal Server Error 500 while reading docid=…
