Urgent: Refund request for accidental subscription renewal

AppSheet AppSheet Q&A
1

Hi AppSheet team,

I urgently need your help regarding a refund. I was charged ¤54.00 today (July 13, 2026) for a subscription renewal that I accidentally forgot to cancel/downgrade beforehand.

I have already downgraded my plan class back to “Free”, so I will not be using any of the paid features for this new billing cycle. Could you please kindly help me process a full refund to my original payment method?

Here are my account details for your reference:

  • Account ID: (PII Removed by Staff)

  • Email: (PII Removed by Staff)

Thank you so much for your understanding and quick assistance!

4

Hello @mkt_mitsura,

Thanks for reaching out!

I’m sorry you have decided not to go on with purchasing the AppSheet License and take advantage of all the features available. I am sending you a PM to further investigate on this so that I can request for approval.