URGENT: Production Down - Account Disabled & Locked in Verification Loop

Google Cloud Compute Infrastructure
1

I am writing because my production GCP sites have all been suspended and my main account (PII removed by Staff) has been disabled.

The Problem: > 1. My account shows as ‘Inactive’ when I try to send it an email (mx.google.com error). 2. When I try to log in to appeal or fix billing, I am hit with ‘Too many failed attempts’ and ‘We couldn’t verify your phone number.’ 3. I have waited 24+ hours without trying to log in, but the security loop persists.

My business operations are currently offline. I cannot access the Billing console to resolve any payment issues or the Support console to open a ticket. I need a Community Manager to help escalate this account for a manual identity/billing review. I tried opening a billing ticket but they said they couldn’t help me.

Any advice?

Thanks

4

Hi, I am currently in the exact same loop: account suspended 2 days after launch, and now stuck with the ‘too many attempts’ login error despite correct credentials.

Since your post is from some time ago, were you able to resolve this? If so, did you find a specific contact channel or a link that worked for the manual identity review? I’m currently losing €300+/month in resources I can’t even manage. Any insight on how you broke the loop would be a lifesaver.

Thanks!