URGENT: Paid Publisher Pro account cannot access Support – app blocked / billing issue

AppSheet AppSheet Q&A
1

Hello,
We have an active paid AppSheet Publisher Pro subscription on (PII Removed by Staff), purchased on September 9, 2026 for USD 50.

Our app requires AppSheet Core and is currently blocked. We need to contact billing support to request that the USD 50 Publisher Pro payment be applied toward 5 AppSheet Core licenses.

However, the AppSheet Help Center does not display the “Need more help / Contact us” option at all, even though our account has an active paid subscription.

Sending an email to support@appsheet.com only returns an automated response telling us to use the support form — but the support form is not available on our account.

Could an AppSheet team member please help restore access to the support form or open/escalate a billing case for us?

Account: (PII Removed by Staff)
Current plan: AppSheet Publisher Pro – USD 50/month
Requested plan: AppSheet Core – 5 users / USD 50/month

We can provide the paid invoice and screenshots showing both the active subscription and the missing Contact Us option.

4

Hello @ASAP_Contact,

I’ll be very happy to help! I’m sending you a PM shortly to gather further information.

Regards.

5

Dear @Jose_Arteaga ,

Pretty much the same problem here. Could you help me?

Thanks in advance and best regards.