Urgent: HTML PDF Template Suddenly Failing with "There are multiple root elements" Error

[Suvrutt_Gurjar]

This indeed seems to be a larger issue as yet another community member has reported the same issue.

Multiple File Templates Suddenly Showing Errors

Hi everyone, as of Aug. 3rd 19:30 UTC I am having new errors with some file templates (.html and .txt templates). I hope none of you are having this issue but if you are - you’re not alone. I have made no changes to the app and no changes to the templates. Most of the templates have been unchanged and operational for more than a year. The templates are all used in Automations/Bots and are in relation to many different tables. The last known date the templates were working was July 30th. I …

Hello @Jose_Arteaga , it sounds that this issue will need a priority attention from the development team.