Hi Team, I’m facing an urgent issue with my AppSheet application. Since this morning, all of my PDF generation tasks using an HTML template have been failing with the following errors: Error 1: Task ‘pdf 2’ Body template. Template could not be loaded due to exception: There are multiple root el…

Thank you @BHUVANESH , The engineering team identified a recent update that caused our system to misinterpret certain template file types. They have rolled back the deployment, and everything is back up and running normally. You don’t need to make any changes or workarounds on your end—your templa…

@Steve @Jose_Arteaga @SkrOYC @Suvrutt_Gurjar Could you please help me find a solution?

This is almost for sure an issue with the template. Please share it with me (PII Removed by Staff)

okay But it has been working for more than a year. It only started throwing this error today.

I don’t think this is an issue with the template. I am facing exact same issue in ~7 of my clients’ apps… Not sure what to say. Same story, it was working fine till today. Take a look at that @Jose_Arteaga , please :folded_hands:t3:

This indeed seems to be a larger issue as yet another community member has reported the same issue. [image] Multiple File Templates Suddenly Showing Errors AppSheet Q&A Hi everyone, as of Aug. 3rd 19:30 UTC I am having new errors with some file templates (.htm…

Hello all, Thanks for bringing this to our attention, let me do some research and I will get back to you as soon as possible.

Please note I will be providing updates on this thread instead: [image] Multiple File Templates Suddenly Showing Errors AppSheet Q&A Hi everyone, as of Aug. 3rd 19:30 UTC I am having new errors with some file templates (.html and .txt templates). I hope none …

Thanks, Jose :handshake: . The issue has been resolved now.

Urgent: HTML PDF Template Suddenly Failing with "There are multiple root elements" Error

AppSheet AppSheet Q&A

Jose_Arteaga August 4, 2026, 4:10pm 10

Please note I will be providing updates on this thread instead:

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Multiple File Templates Suddenly Showing Errors AppSheet Q&A bug , templates	18	347	August 5, 2026
Html template stopped working properly after AppSheet update. 4 apps affected. I need a help urgent! AppSheet Q&A automation , templates , expressions	32	373	July 28, 2023
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Urgent: HTML PDF Template Suddenly Failing with "There are multiple root elements" Error

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