Urgent: Free Prototype Account Blocked due to Rolling 30-Day User History Cache

AppSheet AppSheet Q&A
1

Hello AppSheet Team and Moderators,

My account has been hit with an account-wide “Plan update needed” block after a temporary testing spike pushed my prototype application over the 10-user free limit.

I have already taken all necessary corrective steps and brought my active sharing list back into strict compliance (we are now at fewer than 10 total users). However, because the system tracks user logins across a rolling 30-day window, the stale log history is locking out my account and blocking any new app copies or clones I try to make.

Could a staff member please review my account profile and manually clear/refresh the 30-day usage log so I can continue development on the Free Prototype plan?

  • Account ID: (PII Removed by Staff)
  • Primary App Name: NETS Bike Shop

Thank you for your assistance!

4

Hello @Rachel_Cannon !

Welcome to the AppSheet Community! :clap:

I am glad to inform you that your account is already unlocked, you can continue using your account as usual.

We highly recommend you to buy a license for the application if you are planning to deploy your app or have more than 9 users per month, please see: AppSheet Licenses table. :nerd_face: