Urgent billing issue: invoice unpaid after 5 attempts, Retry fails

AppSheet AppSheet Q&A
1

Hello AppSheet Community / AppSheet Team,

We need urgent help with an AppSheet billing issue.

Our AppSheet account is marked as delinquent / past_due.

App ID: (PII Removed by Staff)
Plan: AppSheet Starter
Billing Date Jul 16, 2026
Pending amount: USD 20.00
Invoice status: UNPAID with 5 attempts
Retry error: “Error paying invoice”

We updated the payment method several times through AppSheet Billing / Stripe checkout, but when we click Retry, AppSheet still shows “Error paying invoice”.

We need AppSheet Billing Support to manually retry the pending invoice, reset the billing/payment link, or send us a valid hosted invoice payment link so we can pay immediately and avoid service interruption.

Our apps and users may be blocked, so this is urgent.

Thank you.

4

Hello @bontorhumala,

Welcome to the AppSheet Community!

I can help with this. I’m sending you a PM in a minute.

Regards.

7

Hello again @bontorhumala,

I have shared more information via PM

8

Thanks @Jose_Arteaga ! I have successfully paid the invoice and the app is running agan