Hi everyone,
Following up on the discussion from this post, I wanted to share an update on our account blocking process to help the community stay informed.
We recognize the previous rollout of additional account banning measures was very disruptive. We have since revised our processes to ensure customers with legitimate use cases are not blocked. Support has been notified to prioritize reviewing account banning appeals as well.
We have identified gaps in the previous system and made updates to limit false positives. After testing these changes internally, we began rolling out the improved account banning measures late last week. This rollout has been completed now. If you believe your account has been blocked by mistake, please contact support if you’re on a paid SKU or respond to the thread here. In general, submitting a support ticket collects important information and context to better enable us to act on the issue.
Separately, I know there have been questions regarding email limits. We have updated our documentation to give users a better idea of the email notification limitations associated with each AppSheet plan. Please see the limit summaries in this support doc.
Thank you,
Shirley on behalf of AppSheet automation