Unable to use Negative Intent

[haroonn]

Why is the Negative Intent unusable in Dialogflow CX? It seems like there should be some use for having the agent function in a certain way if this intent is triggered.

[xavidop]

Hi,

Can you explain why is this unusable? I would suggest to take a look at these useful links:

https://cloud.google.com/dialogflow/cx/docs/concept/agent-design#negative

https://cloud.google.com/dialogflow/cx/docs/concept/intent#negative

those can give you some examples and how to use it!

Best,

Xavi

[haroonn]

thank you for this information - I did some research and saw that negative just triggers no-match.

I was just confused when I realized you couldn’t select ‘negative intent’ as an actual intent route.

[xavidop]

yeah, negative intent is not like any other regular intent