Unable to upload data points

Google Cloud Compute Infrastructure
1

I am currently unable to get any data points to upload into one of projects. Only trying to upload 122 points and has been going for about 24 hours.

1 Like
2

Hi Justin,

What do you see when the data points fail to upload? Are you able to upload the same file into other projects?

Kind regards,

Alex

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3

It never fails per se, just hangs on processing. Seeing the same on multiple projects.

Thanks

Justin

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4

Could you try refreshing the browser to see if the import actually completed? There is sometimes an issue where the ā€œProcessingā€ message will hang even when the import is successful in the backend.

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5

I have tried that multiple times with no change. Also have tried different web browsers with the same result.

6

Hi Justin,

Sorry this still isnā€™t working for you. I have not been able to reproduce the issue on my end - datapoint imports appear to be working generally. We only test with Chrome browser.

Are you using the provided ā€˜Data points templateā€™ for the import? If not, you might try downloading that and attempt uploading just the default template with 3 example sites. If that works, you can then copy your data into the template and attempt again.

Some other things you can try - when you go to import the file, on the first import screen check the top toolbar. Make sure it says Importing ā€˜filename.csvā€™ as ā€˜data pointsā€™ (not ā€˜sitesā€™). Also in the top toolbar, you can choose whether you are importing using the ā€˜Lat/Lngā€™ coordinates or ā€˜Addressā€™. On the same screen, ensure that the correct ā€˜Label from fileā€™ values are chosen in the drop down menus - that tells the importer where to find coordinates or addresses. This usually works automatically, but depending on the layout of your file you may need to make a manual selection.

7

Randomly stated working a few days back.

Thanks