Unable to pay delinquent invoice. Urgent!

AppSheet AppSheet Q&A
1

Hello AppSheet Team,

We need urgent help with an AppSheet billing issue.

Our AppSheet account is marked as delinquent / past_due.

App ID: (PII Removed by Staff)
Plan: AppSheet Starter
Invoice Date : Sep 9, 2026
Pending amount: USD 155.00
Invoice status: UNPAID with 3 attempt(s).
Retry error: “Error paying invoice”

We updated the payment method several times through AppSheet Billing , but when we click Retry, AppSheet still shows “Error paying invoice”.

We need AppSheet Billing Support to manually retry the pending invoice, reset the billing/payment link, or send us a valid hosted invoice payment link so we can pay immediately and avoid service interruption.

Our apps and users may be blocked, so this is urgent.

Thank you.

Alvin David

4

Hello @Lucid_Impact,

Welcome to the AppSheet Community! :clap:

I can help with this. I’m checking what happened.

Regards.

6

Hi again @Lucid_Impact

Welcome to the AppSheet Community! :clap:

I shared with you a new invoice in a PM (and the instructions to do the payment), so you can do the payment without any problem.

I am happy to help! :smiley: So, if you face any other issue, do not hesitate to the comment here!