Unable to pay AppSheet Publisher Pro subscription - Payment always fails with different cards

AppSheet AppSheet Q&A
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1

Hello,

I’m unable to pay my AppSheet Publisher Pro subscription.

I’ve tried multiple Visa and Mastercard cards from different banks, but every payment fails. My account is now marked as Past Due.

Has anyone experienced this issue or knows how to fix it?

Thank you.

2

MY payment has already been successfully processed, and I have received the payment receipt.

However, my AppSheet account still shows Past Due, and the invoice dated August 2, 2026 is still marked as Open.

Why paymment page is not refresh or update my billing status?

3

Hello @AHMET1,

I will be very happy to help! I’m sending you a PM in a minute.

4

I did face similar issue in Netlfiy though.

Likely your account is stuck in their payment service which means it needs a human intervention. Suggest you to reach out to support

5

You are absolutely correct @bitsabhi,

By the way, welcome to the AppSheet Community!

@AHMET1, I have sent you a PM requesting for information I need to review your case :slight_smile:

6

Good news! I was able to find the information I needed from another message and figured it out! The account should be fully operational now.