PT-BR: Appsheet simplesmente parou de comunicar com o banco de dados hospedado. Desde essa manhã o sistema não sincrozina e apresenta a mensagem “Unable to fetch app definition. Error:Error: Data table ‘…’ is not accessible due to: Couldn’t connect to server”.
Ontem o sistema operou normal e não realizamos nenhum tipo de manutenção ou mudanças.
EN: AppSheet has simply stopped communicating with our hosted database. Since this morning, the app fails to sync and shows the following error message: ‘Unable to fetch app definition. Error:Error: Data table ‘…’ is not accessible due to: Couldn’t connect to server’. Yesterday everything was working normally, and we haven’t made any changes or maintenance on our side.
I reached out to the local Brazilian support, but they forwarded my ticket to the specialized US AppSheet support team, stating they would follow up via email.
So far, I haven’t received any response, and our system remains completely down/inoperable. Is there any way to escalate this ticket or check on its status?
Hi @Jose_Arteaga!
There’s no ID shown on the error’s screen. Just the message in the picture as I post in the initial text.
I’m trying everything I can: Delete and recreate the user for appsheet in MySQL. Tested everything in MySQL host and it’s all good. I don’t know what else I can do
I notice one thing: After I recreate the connection betwen Appsheet and MySQL and going to every Data in the app, it is taking WAY to long to load the tables and views from do Database in the Source Path on Appsheet
That would be expected if there is something preventing the database connection. You need to go through Support. Someone there will need to look at the server side to see what’s failing. In the meantime, do review the post @Jose_Arteaga referenced above, as it has excellent suggestions.
@Steve So… There’s definitely something wrong on the server side. After trying all the solutions mentioned in @Jose_Arteaga’s thread, now the “Sources” page in the App Creator dashboard simply won’t load.
To try to add a new source to the appsheet, I have to use the path to add the source through the appsheet’s data tables, and when I manage to do that, the page for entering the database connection details is completely glitchy. Even when I change the Type to “MySQL” without SSL, it keeps asking for the certificate files and won’t proceed to the connection tests.
In my case, I contacted the local Indonesian support team, but they forwarded my ticket to the AppSheet support team, stating that they would follow up via email.
So far, I haven't received any response, and our system remains completely down. Is there a way to escalate this ticket or check its status?
Thanks for your help!
Hello bro! I’m from Việt Nam. Thank for your react, is there any official conclusion about this failed to connect VPS cloud databse, therefore we has stop to use appsheet for about last 20 hourse? We user appsheet core from Google Workspace Business stater and our subcription stil live. Now, my setting data source still blank (it was blank from 8:00 UTC until now). Verry terrible because today is most busy day of a week. Please give feedback us asap, at least for understanding what is happening with our digital infrastrutture. Many thank!
A new build has just finished rolling out globally to address the UI and login issues reported over the past 24 hours.
These fixes were deployed at the platform level, so you should not need to manually clear browser caches or app data to see the improvement.
Regarding Database & Sync Timeouts:
If you are still experiencing connection timeouts or Unable to fetch app definition errors specifically with external databases (e.g., PostgreSQL/MySQL VPS connections), that is being investigated as a distinct issue.
Please give your app logins and the editor a fresh try and let us know if your access has restored or if you are still running into any of the above!
