Unable to access (Scale) Partitions in the editor (Enterprise Plus)

AppSheet AppSheet Q&A
1

Since yesterday I’m unable to access my app’s partitions (from the editor, select table > Data Source Settings > Scale). My apps still sync correctly, so the connection still exists however they’re completely missing from the editor interface.

The strange thing is they appear when Google Sheets is the source, but not Cloud or Appsheet Database sources. Other colleagues in my org are experiencing the same.

I have raised this with Google but I am curious if anyone else on Enterprise Plus experiencing this?

Thanks.

2

Edit.

I just created a blank app as a test - I would expect to see Data Partition options here, however they’re missing.

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According to the docs + screenshot: Scale using data partitions - AppSheet Help

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3

Hello @tjr2484,

I sincerely apologize for the inconvenience. At this pointm the best course of action is to contact support. Please follow the steps below:

  1. Go to Appsheet help

  2. Scroll down to the bottom, you will find a box with the following text

    Need more help?

    Try these next steps:

    Contact us
    Tell us more and we’ll help you get there

  3. At this point you will be redirected to a three steps process in which users will possibly find answers to the query they have. Click Next

  4. Click Next Step

  5. Specify your preferred language and either click on Chat or e-mail

I suggest you Enable AppSheet Support to access your app since most likely they will need to analyze the app.

I hope this helps!