I built a simple app for my company (on a Workspace account) to track tasks. I used the built-in AppSheet automation to send reminder emails to the people assigned to those tasks.
During a support chat, it sounded like the system flagged our email notification automation. But these aren’t mass emails, it’s 1 to 3 internal employees getting a “You have a new task” notification. We did recently add a employee’s email who is outside our Workspace domain, the day before another reported the app was down.
If a Product Expert or staff member can help look into this case number (8-2682000040965), I would be incredibly grateful. I’m happy to change how the emails work or remove the external user immediately—I just need the app back online.
Your account has been suspended due to a service that automatically detects possible spam. @Shourya_Tomar has checked your account and the support ticket you raised (thank you Shourya!) and after reviewing your account has been reenabled.
Please note, that to avoid the account getting locked again, it is necessary that the support team implements a workaround. We have requested for the same but for the time being please disable automatic emails until we get confirmation from them.
We have been unable to access the app again, although I have turned off the automations for emails as requested so I’m not sure what would trigger this again? Is there any way to get it back online soon, I did have a demo with my client scheduled for later today.