Intro
Management Server issues typically manifest itself as login problems which may have been triggered by a Private Cloud migration, reinstallation, bugs, or changes done during maintanence.
Checklist
Products: Private Cloud (applies specifically to 15.07 or 16.0x)
Get the following info from the customer:
- Customer topology (ie. how many nodes and what Apigee components are installed in these nodes
- What changed that may have introduced the problem?
- Are they able to run management API calls? and as which user and roles?
- Specifically what error are they seeing in the UI or management server system.log.