Title: Urgent Billing Issue: Subscription downgraded immediately upon cancellation, apps blocked, no refund

AppSheet AppSheet Q&A
1

Hi AppSheet Community Team,

An update to my situation: I actually want to keep my subscription active so my apps can work. However, I am completely stuck in a billing error.

  1. I paid for the upgrade.
  2. I cancelled it immediately just to stop the auto-renew.
  3. The system cut off my service instantly, blocked some actions of my apps, and did not issue a refund.
  4. I just went to the billing page to reinstate my plan, but the system is not showing my credit. It is trying to charge my bank account full price a second time.

Could a Google staff member please manually intervene to reinstate the paid plan I already funded, or apply the credit to my account so I can unlock the upgrade for the app?

Thank you,
Julie

6

Hello @Julie9,

We will be delighted to help! I’m sending you a PM shortly to start working on this.

Regards.

7

Closing the loop on this…

I have initiated the refund process for @Julie9.

Please let me know if there is anything else I can do to help!