Support seems to have duplicated my automations

Please help,

I contacted support last week because Appsheet automations quit working for a few hours last week. It seems that in the process someone created a copy of my app. I am getting duplicate notifications now. One from my current app, and one from an older version of my automations, of which I have no access or control. I adjusted the times of all my automations to test this. Sure enough I get the notifications at the new updated time AND at the old scheduled time. I have gone back to support but they don’t understand the issue. Do you have any insight on how to tackle this?

@Arthur_Rallu

Attn @Jose_Arteaga

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Thanks @Steve!

Hello @PocketDragon, could you share with me the ticket number?

I will follow up with the support engineer and come back to you.

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I believe the support ticket # is 8-8981000040753

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Thank you @PocketDragon,

I have contacted the support team and they are investigating.

I will let you know as soon as I hear back from them.

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Hello @PocketDragon,

I have received a response from the support team,

The issue is not related to an application copy. The support team is currently investigating and they should get back to us soon.

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Today, the notifications have started sending the wrong DeepLink. The navigation was linking to a different app then what is specified in my bots. Those automations USED TO use that link several months ago. It’s almost like they reverted to an old version of the bot. This was out of the blue. I did not change anything in the automations.

As for the duplicate notifications, that started on March 25. And shortly before that all automations quit working for about a day. I would suggest investigating any changes that developers have been making to appsheet automations over the last week, starting March 24.

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Attn @Adam-google

Can we get an update, @Jose_Arteaga?

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