I have been change the new card for payment but system still charge with my old card, please help to fix the problem, my app was blocked already, also I need to change the name in receipt, please help to support me, thank you in advance
Hello @Patcha_Ch,
I can help you with this. I’m sending you a PM to follow up on this
Hi, Im experiencing a similar issue. My monthly subscription payment has failed. I have the ‘Secure (pay per user)’ plan with a monthly period. I recently got an update that there are more active users than licenses. After that the monthly payment failed. I increased the monthly user licences and when trying to reprocess the payment it keeps failing. I already changed a credit card and it did not help. I actually want to update back to the original credit card as I know that is not the issue. Need assistanc to process the payment as the users have been blocked out of the account.
Jose, would you be able to help please?