Snapshot button on API console gives error: Error message of 'An unexpected error has occured. If the problem persists, please contact Customer Support'

Snapshot button gives error. Please help. error looks like:

“An unexpected error has occured. If the problem persists, please contact Customer Support”

–SF901380–

@Prabhat Jha Can you help please…

I have seen this happen if the internet connection was slow and I think it happens when the call times out.

Is this happening everytime ? Can you check with a good internet connection ?

the internet connection is not the issue, it is that same at home and on the fast work conection