-SMS workflow that request a managers approval.
Currently the SMS simply indicates approval needed but does not specify which customer.
-Is it possible to include the specific [customer name] in the approval request text?
-Something like: Job <<[Job Last Name]>> Declined , Grant Approval
You could combine them all with a formula <<CONCATENATE (“Job “,[Job Last Name],” Declined, Grant Approval”)>>
Thanks.
But the workflow doesn’t have the formula building flask so I pretty sure I can’t use a formula in “workflow sms body” field?
You should be able to use it.
@Aleksi_Alkio ok
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@Tim_Meske
Aleksi is right. The SMS Body is a template rather than an expression. The “flask” is displayed for expressions but it is not displayed for templates. The template can contain expressions however you must construct them yourself without the help of the expression wizard.
@Philip_Garrett_Appsh ok no problem, thanks!