Thanks
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Response from Appsheet:
Thank you for contacting Google Cloud Support.
We are aware of the issue causing the editor to load slow. Our dev team is looking into this issue.
Please be assured. The issue will be addressed at the earliest.
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Since Covid, I have my computer on an island in the kitchen - a stand up desk. While waiting for the app to reload, I empty parts of the dishwasher, doing more each time I save and verify. Sometimes I switch the laundry.
I need to do some exercises as well.
It would be fun to see all the strange things we do while waiting.
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Loading and saving became crazy.
Takes far too long
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If you are still seeing the same, would you please send your details to support@appsheet.com so we could investigate your account/app as well, thanks.
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I agree. But the good people at AppSheet are aware of this and working on it. I suspect the situation will improve fairly soon.
Same issue. Long time to load, app editor very slow.
Please contact support@appsheet.com for help with this.
Response times are really frustrating since a few days. Especially in the editor that’s quite annoying…
Was anyone raise a ticket to support@appsheet.com ? Bunch of people should have been reporting this issue here in community, but not seeing any update from Appsheet team so far.
I appreciate if a pinned thread pointing out this particualr issue is put by Appsheet so that we stay focused on that thread rather than people continuously report this through the new thread etc.
@tsuji_koichi Yes we received few of them and engineering team is investigating at this moment.
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Thank you for confirmation and advice, good to hear dev team is on the case. Appreciate if you could share the update public here in this community onwards.
Yes we will when the main reason is found.
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We experience the same issue.
Since 2 or 3 week ago, our apps take anything from 4 to 20 minutes to save.
It happened with all our apps.
We suspect it has to do with Google and new servers, but we cannot say for sure.
Impossible to continue develop apps with this.
Appsheet has to solve this, or we just have to quit appsheet!
HI Everyone, I wanted to provide you a quick update from the engineering team.
We have been looking on these reports actively for the last week or so. We haven’t found and been able to confirm the root cause of these loading perf delays at this time. We actually had a few engineers still working through this over the week end.
I know this is not the answer you were hoping to get from me probably as I don’t have a light to offer at the end of the tunnel yet, other than we have the most senior engineers dedicated to investigating this at the moment.
I commit to keep you updated through the week as we figure out what’s happening…
Thierry
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Hi,
I’m in the UK and have had no issues regarding saving etc if that is of any help to the appsheet team. It normally takes about a 90 seconds to save and sync which is normal for me.
I have abput 35/40 tables in my sales software and lots of SELECT expressions which is why I believe is takes 90 seconds among other expressions that slow it down.
I also have another app in use for our delivery drivers that is simplified and has 1 table. It takes a few seconds to save and sync.
Here is a screenshot of the app properties for the main one. I’d be interested to know how big/small other peoples apps are and how long they take to sync?
Cheers
Phil
Here’s some added color to what Thierry has shared.
We think some of the latency in saving small editor changes is related to the partial migration state — some of our servers are in Google Cloud and some are still on Azure. We expect to be entirely done migrating by the end of the Labor Day weekend. So we think that will help but we have to wait and see.
Saving an app change in the editor should never take minutes. We are unable to reproduce that. If you report this, please also let us know which country you are working from. That might give us some clues.
When you do “Save & Verify”, that reads your data and verifies it. So that is like doing a sync, but probably more work than a regular sync. Again, it should take time comparable with a sync, not “go load the dishwasher” time.
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Cannot attest to the 5+ minutes to load the apps but I have noticed if I’m opening an app its 30 seconds compared to 5-10 prior. In terms of actual time it’s nothing compared to others but percent wise it is about 3-4 times longer now. Only really seems to affect the editor not the apps themselves; they are as snappy or as slow as normal operation. I did have a few days where just going from an editor to My Account would take about a minute and had a couple 504 gateway errors that were cured by a simple refresh. Will record the times and what not if I have those again.
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Hello, @praveen @TDhers
I have noticed quite a slowdown to access the editor and save function, since a week or so.
It took 40-45 now than the 20-25 before.
I recently changed my computer, so I carried out some tests on two different machines to see if the issue was on my side.
I have a 1Gb’s fiber so network latency or bandwidth from my side can be exclude.
The performance test are consistent on both computer.
I will highly summarized the connection step to access AppSheet Editor :
Made this test for two App. ( a complex and a simple one )
The first get for HTML Template retrieval to https://www.appsheet.com/Template/AppDef?appName=xxxxxxxxxxxx&quickStart=False
This first step by iself took 20 sec [19.9sec for network transfer and 15ms to load ressource]
- it strongly depends on the complexity of the application [ the simple one took 8sec ]
Then it take 1 sec to process and made the next request for the api call. ( pretty good and efficient )
The second main request is for the Json App Data Definition call to the api https://www.appsheet.com/api/loadApp/xxxxxxxxxyyyyyyyyyy?version=1.001236&checkConsistency=true
Took again 21 sec [20.5 for network transfer and 500ms to load ressource]
the decode fonction from 105kB to 15.2 MB don’t seems to be the the problem.
- it strongly depends on the complexity of the application [ the simple one took 5 sec ]
From my undertanding it took 20 sec to launch the editor, another 20 sec to “feed” it with the Json app deffinition, and a minus 3-4 sec to have a workable editor session after those two big steps.
So, as it was already well know the editor acces time is relative to the complexity of the app, and that where the increase saving time come from too.
So what change since then, i don’t think it’s linked to resources or backend region disponibility. [ i use a VPN to switch region and test it too]
I don’t know how the Template and the Json definition are stored but both are less than 100Kb to send. Those two call count for 80% of the time.
( Loading, browser Java Proccesing, Auth, etc overlap so doesn’t really count on the final acces time )
Since not all the AppSheet infrastructre is yet on GCP, it must come from the mixed GCP < call > Azure architecture.
I don’t mind waiting 40 sec to access editor but 40 at any change/save made is quite frustrating.
I have full confidence on the team to success at making and finalizing this transition.
Hope all this turn back to “normal” when Appsheet will be fully integrated to GCP.
PS: i can share chrome performance log to the team.
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@Jeremie thanks for the detailed analysis. Yes please do share the chrome perf log. That will be useful for us to see. I believe there should not be a 20 second delay on each of those steps.
Also, where are you located? Thanks
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