Sending email automation dont work

[Nick_Palatucci]

I am encountering an error when trying to send automated emails to external recipients. Despite being on an Enterprise Plan, the emails are failing with the following message:

“Failed: Some of the email recipients have an address with a public domain or that does not match your domain, and have been removed.”

It seems the app is currently restricted to my internal domain and is filtering out public @albarqsalh70 addresses. I am trying to determine if this is a rate-limit quota issue or if there is a specific security policy I need to adjust in the Admin Console to allow external recipients.

Has anyone else encountered this?

[Jose_Arteaga]

Hello @Nick_Palatucci,

I will be sending you a PM in a minute

[Jose_Arteaga]

Hello @Nick_Palatucci,

Just wondering if you saw my PM

[Jose_Arteaga]

Hello @Nick_Palatucci,

I just got a notice that the request was completed and you should be able to send emails to gmail addresses.

Could you give it a try please and let us know?

Thanks!

[Nick_Palatucci]

everything works now! Thanks

[Minhku]

Please refer to this announcement:

Disabling out-of-domain automation emails for improved security

I endorse this change. App creators, the workaround is to engage a third-party email service and have your automations use webhooks to send the email through the service. Not a bad idea anyway if you have service-delivery requirements, need a custom sender address, want to handle unsubscribes and bounces, want logging and metrics, etc.