I am posting here because there is quite literally nowhere else I can go with this and its quite shocking to me that this is the case.
I understand this may not be the ideal place to post this but I exaughsted pretty much all options and I have like a week left.
I am enlisting in the military with a ship date of May 26th, on the 21st I have to go to the Tampa MEPS center to sort out a physical medical examination.
I had taken the google machine learning engineer certification test this monday and failed, but I knew exactly what I needed to brush up on to pass.
The system’s 14-day wait period extends past my departure date.
I am prepared to pay for the retake immediately. I need a manual adjustment to my account so I can schedule the Professional ML Engineer exam for this weekend (May 16-17).
Support agent ‘Jakub’ at the email “cloud-certification-support@google.com” keeps sending me canned responses about vouchers, I am being ignored and my emails are not being read at all.
I am NOT asking for a voucher. I will pay the full $200. I just need the 14-day lock removed from my account so I can register the exam before I leave for 4 years enlistment.
I have ship out papers, and I have a recruiter’s info. I just need a human to help a future service member.
I already spoke to Pearson helplines for google certifications and they said this must be done on google’s end, yet I am being referred to an infinite loop where everyone says they can’t help me, its very frustrating and I have very little time before I leave for a 4 year enlistment.
Please direct me to someone who can help me or let a community manager know of my situation.