Restricted access even after reducing users

[munchi]

All the apps owned by me have been restricted after exceeding the number of users. However, I have already removed the extra user a while back and all my other apps are within user limit but all my apps are still restricted. Is there any way to solve this? Thanks

[Shourya_Tomar]

@munchi,
Sorry to hear that you are facing this issue. I will reach out to you via PM.

[Jose_Arteaga]

@munchi

All the apps owned by me have been restricted after exceeding the number of users. However, I have already removed the extra user a while back and all my other apps are within user limit but all my apps are still restricted. Is there any way to solve this? Thanks

Hello @munchi,

I was able to find your email address. I noticed that the accidental peak that caused this unfortunate situation occurred on March 7th. I will be requesting for a temporary fix so that you can continue with your activities but I invite you to read the explanation on the link below and - of course - maintain control over the number of users for your application.

Urgent: Prototype App Blocked (Plan upgrade needed) despite reducing users to 9

Hello @APP_演色, Welcome to the community! I know you are familiar with this: While your app is in the free prototyping phase, you are permitted up to 10 active users. AppSheet defines an “active user” as anyone who opens the app during a 30-day trailing period. Now, because this is based on a trailing 30-day period, the active user count effectively refreshes every 30 days based on recent activity. You can monitor your current user activity directly within the AppSheet Editor. Simply navigat…

We will keep you posted.