해
April 7, 2026, 7:10am
1
Hello AppSheet Support Team,
My prototype app has been blocked because it shows 16 users, exceeding the 10-user limit. However, this is due to old testing records.
Currently, we only use 7 accounts:
The other 9 emails on the list are from team members who briefly logged in during the initial testing phase and will no longer use the app.
Could you please clear the 30-day user log or unblock the app so we can continue testing with our valid 7 accounts?
App Name: (PII Removed by Staff)
Thank you.
Hello @해 , Welcome to the community! I will be sending you a PM to gather more information for further analysis.
2 Likes
Hello @해 , I have escalated it to the engineering team and the issue is under investigation. We should have a resolution to this very soon. I will keep you posted.
1 Like
해
April 10, 2026, 9:25am
6
Dear Shourya,
Thank you for the update regarding the escalation to the engineering team.
As this issue is currently blocking our prototype application, I would appreciate it if the team could prioritize a resolution.
I look forward to your further updates.
Best regards,
해
2026년 4월 10일 (금) 18:23, 해 <(PII Removed by Staff)>님이 작성:
Hello @해 , The issue has been resolved and your account is active now.
1 Like
