Hi AppSheet Support Team,
I am currently developing an inventory tracking system (Inventory tracking system V2) for my small business.
My account is currently showing 11 monthly active users, which has caused my app to be blocked. I would like to clarify that these are not 11 distinct active employees, but rather a result of test logins from multiple devices and browsers during my development phase. I actually have only 8 active users.
As I am still in the development/prototype stage and not yet ready for a paid subscription, could you please help me reset my monthly active user count? This would allow me to continue testing and perfecting the app for my business.
Thank you very much for your assistance.
Best regards, Dulanga
Hello @Dulanga_Jayawardana, Welcome to the community!
I can certainly help but it is important to mention a couple of things:
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I invite you to review the Community Guidelines. In this post you shared a lot of Personal Identifiable Information (PII), the system has detected the same and thus we removed it and then republished your post.
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I can confirm that your account has been unblocked as I have applied a workaround for you so that your application functions as per the purchased license. It might take some time to get reflected but keep us posted once the issue gets resolved.
Dear Shourya,
Thank you for your assistance and for unblocking my account.
However, I have checked the application, and unfortunately, the issue still persists. It seems the changes have not yet taken effect as expected. Could you please double-check if there is anything else I need to do on my end, or if there is a further delay in the system synchronization?
I look forward to your guidance on this.
Best regards, Dulanga Jayawardena