Hi AppSheet Support Team,
I hope this email finds you well.
I am writing to respectfully request your assistance in unblocking my account and my application, "Nabigh (PII Removed by Staff). My app was recently blocked due to exceeding the user limits of the free Prototype plan.
I want to clarify that this was an honest mistake. As I am developing and managing this educational application, I was frequently adding and removing users from the share list. I mistakenly believed that the 10-user limit applied only to the number of users currently on the list, and I was unaware of the 30-day rolling period for unique emails.
I have now completely cleaned up my share list. I removed all excess users and ensured that the app is shared with fewer than 10 static emails, fully complying with the Prototype plan guidelines.
Since this is a non-commercial educational project, I would be incredibly grateful if you could perform a manual reset on my account to lift the block. This would allow me to resume my work immediately without having to wait for the 30-day automatic reset window.
Thank you so much for your time, understanding, and support.
Best regards, Mohammed Hassan Mohammed Osman [PII Removed by Staff]