Request for a Static IP Address for AppSheet Database Connection

I’m responsible for developing my company’s internal information system using AppSheet. To connect to our company’s SQL server, we must comply with security policies, which require a static IP for AppSheet to access the server.

I’ve checked the AppSheet Help article on IPs (Manage IP addresses and firewall information) and have already contacted AppSheet Support, but after nearly a week, I haven’t received a response regarding the static IP.

Besides waiting, is there anything else I can do? Or should I prepare additional information before reaching out to AppSheet Support again?

There isn’t a single ip address that appsheet uses as it is a distributed system. The list of IP addresses that you have seen on the Manage IP addresses and firewall information page is what you should supply to your IT dept so that they can add those addresses to their SQL server to allow queries from.

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Thank you! Since our company has experienced cybersecurity attacks before, our IT department is extremely cautious. Allowing a whitelist of over 60 IPs poses a certain risk.

I’d like to ask the Google Cloud Community if there are any alternative solutions that wouldn’t carry this concern. Any suggestions would be greatly appreciated!