Please explain the stance of your support team on this.
I proactively contacted your team to please put a 30-Day no block on my clients account. One of their staff members left the company, we are removing one user and adding another today.
Knowing that your system will detect an additional unique user in 30 Day period, we thought to painfully go the route to proactively request this, but got a flat out no, we must buy another license to do this.
This is extortion of money to do simple user management practices. How can I tell my client to wait 30 days to add a replacement user.
I’m not. Google Support is bottom of the barrel, and always has been. It’s among several reasons I don’t recommend choosing Google as a strategic partner.
Hello @Denzil_Snyman, I am sorry for the inconvenience caused to you. We are investigating the alternatives right now and @Jose_Arteaga will get back to you today.
Thank you!
I found this note that states that changes can take up to 24 hours to reflect in the Admin Console so you might want to wait before assigning the new license.
In case you get a warning message, you can simply ignore it but just to play safe, let us know and we will add the exemption on our end.
We removed the one user that left the company, waited a day, added the new user and as I thought would happen from experience, the additional unique user was seen as exceeding license.
Do you mean that if I remove a User using AppSheet User Pass. And after 24 hours, add another User, the same AppSheet User Pass would transfer to the second User ?
