My authenticated Google Cloud account is my personal Gmail address, but gcloud repeatedly shows a Regional Access Boundary error for a different, misspelled Gmail address that I do not own or control.
The misspelled address looks like OCR-style corruption of my real email. It is not an account I have ever entered or used, and it is not in project IAM.
Evidence:
gcloud auth list shows only my real Gmail account
project IAM shows my real Gmail account as roles/owner
gcloud projects get-ancestors shows my project under an organization ID
gcloud organizations list returns 0 items
gcloud organizations describe that organization ID says I do not have permission
Cloud Console shows confusing “No organization” information
I’m leaving out the exact emails/project/org IDs since this is public, but I can provide them privately to Google staff if needed.
Why would Google Cloud check Regional Access Boundary for a nonexistent/misspelled Gmail account, and how can this be escalated without paid support? This looks like a stale identity, migration, or account/resource hierarchy issue.
Does anyone know how I’m supposed to get this issue resolved?
I’ve already tried the suggested routes, but they seem to lead in circles:
I was directed to IssueTracker, but the issue was closed with “Won’t Fix (Infeasible)” and I was told to contact Google Cloud Support instead.
When I try to contact Google Cloud Support, it requires a paid support plan.
When I attempt to purchase or access a support plan, my account is reported as not eligible for a support plan.
This leaves me with no apparent way to report or resolve the issue.
The problem is now affecting production functionality: Google Sign-In for my game is unavailable, and Google Play Billing is also impacted.
Has anyone managed to get out of this support loop, or is there another escalation path available for accounts that cannot purchase Cloud Support?
At this point I’m even considering separating authentication and billing into different Google Cloud projects if that’s the only viable workaround, although I’d rather understand the root cause first.
I am having almost the exact same issue!
The error: Regional Access Management is throwing an error because it cannot find an account associated with a misspelled version of my email (it has an l where there should be an i)
gcloud auth list shows only my real Gmail account
project IAM shows my real Gmail account as roles/owner
No policies for PAM or RAM
grep misspelled email for everything returns nothing
permission issues
created cloud account with a personal gmail
Can’t make a ticket because I dont have the support package
what I’m trying: no org instead of the org I created, still having errors, about to just create a new gmail account
further can’t access the admin console because I created the org with a gmail instead of an @domain
No idea what caused the error or how to fix it. Used most of my Gemini tokens and many hours trying to fix it to find absolutely nothing
The only workaround I’ve found so far is to use two Google Cloud projects for a single application, at least until someone can provide more information or an official solution.
Project A is linked to my Google Play Console and is used for Google OAuth sign-ins, since the OAuth client needs to be associated with the project linked to the Play Console.
Project B is used solely for Google Cloud billing, as billing doesn’t require the project to be linked to the Play Console.
It’s not an ideal solution, but it appears to avoid the issue until there’s an official fix.