Quote expiry time missing

We have set up rate limiting using the Quota policy and it has been working for us for the past year. We recently had a report from a consumer of our API that the header where we return the value of the flow variable ratelimit.{policy_name}.expiry.time was missing.

We haven’t had this happen before, but for this particular consumer it happened on 18 requests. We are wondering under what circumstances might this value be missing.

Thanks!