Publisher Pro App Stopped Despite Successful Payment

AppSheet AppSheet Q&A
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1

Hello,

My AppSheet app has stopped working due to a billing issue, but the Publisher Pro payment was successfully completed on September 2, 2026.

Could you please check why the app was stopped and help reactivate it?

Thank you.

3

Hello @AHMET1,

Sure! Let me check and I will get back to you.

4

This is very important for us, as the app is actively used in our daily operations. We would appreciate your urgent support. Thank you.

5

I understand. I eviewed the payment history and everything seems Ok. I have implemented a temporary solution to unblock the app while I get a permanent fix in place.

Could you validate the active?

6

Unfortunately, it is still showing as blocked on our side. Could you please check again?

7

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8

Ok, I’m sending you a PM

9

Closing the loop on this…

I escalated this issue to the support team and they corrected the status of the account in the background. I will follow up for a permanent resolution.