Prototype app warning after replacing four users despite keeping the current user list within the 10-user limit

AppSheet AppSheet Q&A
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1

Hello AppSheet Team,

My prototype app is currently showing a warning—not yet blocked—about exceeding the 10-user limit.

I recently removed four previous users and replaced them with four new users. I expected the number of users to remain within the limit because the former users no longer have access. However, the usage report now shows 11 monthly users.

Current settings:

  • The current authorized-user list is within the 10-user prototype limit.
  • Require user sign-in is enabled.
  • Allow all signed-in users is disabled.
  • No public or anonymous access is enabled.
  • The four previous users have already been removed.

Could someone from the AppSheet Team please clarify:

  1. Why the removed users are apparently still being counted;
  2. How long they will remain included in the user count;
  3. Whether pausing the app will prevent it from being blocked; and
  4. What I need to do to resolve the warning without losing access to the app?

I can provide my account and app details privately if needed.

Thank you very much for your assistance.

4

AppSheet bills based on ACTIVE users - i.e. users who physically access the app - not users listed in the white-list of users who POTENTIALLY can access the app. Those active users are determined during a billing cycle to set the number of EXPECTED licenses for the NEXT bill cycle.

Test users for a prototype app simply tap into this active user procedure.

If you have users that access the app and within the same bill cycle switch those users for different ones and they access the app, this INCREASES the number of active users on the app.

A more detailed example:

Billing Cycle runs from 15th to 15th of each month. On Aug 15th there were 4 active users from July. On Aug 25th, those 4 users were removed and 4 additional users inserted and they each access the app. On Sep 15th, AppSheet will detect a total of 8 active users who accessed the app in the previous month. On Oct 15th, if ONLY those 4 new users accessed the app since 9/15, then at THAT point AppSheet will lower number of active users to 4.

I hope this helps!

5

This is perfect @WillowMobileSys !!!

Welcome to the AppSheet Community @John_Patrick_Agustin. I’m sending you a PM shortly to help you preventing your account get’s blocked.

Regards

6

Thank you so much!

7

Closing the loop on this…

I reviewed @John_Patrick_Agustin’s account and the Monthly Users count had reset today so it is not locked anymore.

8

Oh, so it DOES automatically reset and unlock when the threshold drops?? That is good to know!