Prototype app user limit

Hi,

I urgently need assistance. I received a notification stating that my AppSheet apps will be blocked within 3 days because the user limit has supposedly been exceeded.

However, my prototype app only has 9 users, so it should be impossible for me to have exceeded the prototype user limit.

Could someone from the support team please investigate this as soon as possible? I have already sent emails to multiple AppSheet support email addresses but have not received any response, and my deadline is approaching.

Any immediate help would be greatly appreciated.

Thank you.

@Jose_Arteaga

@Jose_Arteaga @Shourya_Tomar @cschalk_ws

Hello @Arjen_Ruitenbee,

Welcome back!

I will be very happy to help. I;m sending you a PM shortly to further investigate this.

Regards.