Hello AppSheet Team,
My prototype app is currently showing a warning (not yet blocked) about exceeding the 10-user limit.
On the Billing page, I see: "Some prototype-stage apps have significant user activity (more than 10 users): (PII Removed by Staff)"
I also received a “Time to Deploy” email stating the app could be impacted or blocked after a period of 3 days.
On the App Info page, the Usage column shows “11 monthly users” for this app.
However, I have carefully checked Manage Users under Security > Require sign-in, and there are only 9 real active users in my Share/user list. I have also confirmed:
- “Require user sign-in” is already enabled
- “Allow all signed-in users” is disabled (so only the specific user list can access)
- No public/anonymous link sharing is enabled
I believe the extra count (11 vs 9) comes from historical usage data still being counted in the rolling 30-day usage window, from a user I accidentally shared the app with and removed shortly after.
App details:
(PII Removed by Staff)
- Current real active users: 9
Could someone from the AppSheet Team please help review this and clear the warning, or apply a temporary “No Block” status while the rolling usage window resolves naturally? I’d like to prevent this from escalating to an actual block if possible, since I’ve already corrected the sharing settings and confirmed I’m within the 10-user limit going forward.
Thank you very much for your time and assistance!