Hello Team,
My AppSheet prototype app has been blocked because monthly users exceeded the free limit.
App Name: (PII Removed by Staff)
Account: (PII Removed by Staff)
The app was being used internally for about 15 days. We have already reduced the active users, but the app is still showing:
“Unable to fetch app definition. Your app is blocked because a plan update is needed.”
The mobile app and web app are not syncing and users cannot see new records.
Kindly review and advise whether access can be restored after reducing the user count.
Thank you.
Hello @BLGshahjahanpur ,
Welcome to the AppSheet Community! I can certainly help but it is important to mention a couple of things:
-
I invite you to review the Community Guidelines. In this post you shared a lot of Personal Identifiable Information (PII), the system has detected the same and thus we removed it and then republished your post.
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The amount of monthly users for free users cannot be modified. The system runs and resets the count on the day the account was created, in this case the 19th of the month.
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I will apply a workaround but I can only perform this action for a limited number of times.
Please do consider purchasing a subscription, there are plans as low as 5 USD a month/user and it gives you access to further services.