Hello, I am having an issue with AppSheet where a custom action I created is not showing up in the process steps. Here is a detailed description of the problem and what I have tried so far:
Context
I am building an app in AppSheet to manage customer activities, including WhatsApp messages. I have created a table called Tasks and another table called Attività to store these activities. I want to automatically create a task whenever a new WhatsApp message is received and logged in the Attività table.
Steps I Followed
-
Created a custom action:
- Action name: Aggiungi nuovo task whatsapp
- For a record of this table: Tasks
- Do this: Data: add a new row to another table using values from this row
- Table to add to: Tasks
- Set these columns:
- IdCliente = [IdCliente]
- Descrizione = "Rispondere a WhatsApp: " & [Descrizione]
- Scadenza = NOW()
-
Created a process:
- Process name: Processo nuovo messaggio whatsapp
- Table: Attività
- Step type: Run a data action
- Data action: Aggiungi nuovo task whatsapp
-
Created a bot:
- Bot name: Nuovo Messaggio WhatsApp
- Event: Data change
- Table: Attività
- Data change type: Adds only
- Process: Processo nuovo messaggio whatsapp
Problem
When I try to add the action Aggiungi nuovo task whatsapp to the process, it does not appear in the list of available actions. I have checked the action settings, the process configuration, and the bot setup, but the action is still not visible in the process step.
Troubleshooting Steps Taken
- Verified that the action is correctly set up and saved.
- Ensured the process is linked to the correct table (Attività).
- Checked the conditions and settings of the action to make sure it is available for the rows in the table.
- Consulted the Google Cloud Community and AppSheet documentation for similar issues.
Request
Could someone help me understand why the custom action is not showing up in the process steps and how to resolve this issue? Any insights or suggestions would be greatly appreciated.
Thank you!