I had a failed payment on March 22, but I have successfully completed the payment on April 7
However, my account still shows “Payment status: Incomplete” and “Account is delinquent”.
Please update my account and activate my subscription.
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Please contact Support for help with this.
Attn @Jose_Arteaga
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Thank you @Steve.
Hello @Arjun_Fintech, Welcome to the community! I will be sending you a PM to gather more information for further analysis!
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Request for Refund – Payment completed but service not activated
Hello,
I am writing to request a refund for my recent payment.
I have successfully made a payment of $50 on April 7, 2026 (Receipt no: 2904-3565). The invoice clearly shows the payment status as PAID, and it also confirms that my subscription is valid from March 22, 2026 to April 22, 2026.
Despite this, my account is still showing “Payment incomplete” and my subscription has not been activated. I have followed all the suggested steps, but the issue remains unresolved.
I understand that you mentioned a 3D Secure authentication issue, but since the payment has already been deducted and the invoice confirms the active subscription period until April 22, 2026, this appears to be a system issue.
My app has been inactive for several days, which is affecting my daily services.
Therefore, I kindly request you to either:
-
Activate my subscription immediately, OR
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Process a full refund of the payment at the earliest.
Thank you.
Hello @Arjun_Fintech, I have escalated it to the engineering team and the issue is under investigation. It should be resolved soon. I will keep you posted.
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Hello @Arjun_Fintech, I have checked with the engineering team and the issue has been resolved. Your application status is active now. Can you please check and confirm.
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