Papertrail - Message Logging Policy Issue

Google Cloud Apigee
1

Hi, I had been using Papertrail for my message logging policy for the past 2 years. Suddenly, starting March 23rd none of my logs are being collected in Papertrail, even though Apigee trace shows 200 Ok. I have opened up a ticket with Papertrail support but they said the collection is working fine. I checked using HTTP endpoint and it does work. Has anyone experienced anything similar with Papertrail Or Is someone using Papertrail for collecting their logs using message logging policy. I was using my account token in place of xxxxxxxxxxxxxx.

I also went ahead and regenerated the token from my Papertrail profile and re-created new Log Destination, but still no luck.

Any help would be appreciated.

<?xml version="1.0" encoding="UTF-8"?>
<MessageLogging async="false" continueOnError="false" enabled="true" name="Message-Logging-1">
   <DisplayName>Message Logging-1</DisplayName>
   <!-- PaperTrail -->
   <Syslog>
      <Message>[xxxxxxxxxxxxxx tag="{organization.name}.{environment.name}.{apiproxy.name}"] Request: {request.querystring} : {request.content}, Response: {message.content}</Message>
      <Host>logsx.papertrailapp.com</Host>
      <Port>xxxxx</Port>
      <Protocol>TCP</Protocol>
      <FormatMessage>true</FormatMessage>
      <SSLInfo>
         <Enabled>true</Enabled>
      </SSLInfo>
   </Syslog>
</MessageLogging>
2

You might have been hit by this: https://status.apigee.com/incidents/j4j4h1590g54

It should be fixed by now, but if your logs haven’t been restored, please raise a support case with your org/env details so we can investigate.

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